Customer Terms
These Customer Terms explain how Sorted by Lisa works. By asking Lisa to carry out a job and agreeing to proceed, you agree to these terms.
1. What Sorted by Lisa does
Sorted by Lisa is a personal lifestyle organisation service designed to take the things you don't have time to deal with off your list.Lisa can research, find, organise, arrange, book, coordinate and follow things through on your behalf.
This can include everyday organisation, appointments, reservations, trips and days out, home services, celebrations, gifts, family visits and other personal tasks.
Something else? Ask Lisa. If she can get it Sorted, she will.
2. Getting something Sorted
Tell Lisa what you need by WhatsApp, phone, email or through the website.
For straightforward jobs, Lisa will confirm what is required and the price before starting where appropriate.
For larger or more involved jobs, Lisa may confirm the scope, expected work and price before proceeding.
Tell Lisa → Leave it with her → SORTED ✓
3. Prices
The price for Lisa’s services will depend on what you need Sorted. The cost will be confirmed before work begins.
For Lifestyle, Sorted., current starting prices include:
Quick Sort — from €30
Something Sorted — from €45
Bigger Sort — individual quote
Regular Sorted — from €175/month
Out & About — from €45 + travel
For Business, Sorted., current starting prices include:
One-Off Business Support — from €45
Regular Business Support — from €175/month
Prices shown on the website are starting prices. Larger, more complex or ongoing requests may be individually quoted.
Urgent or same-day requests may be subject to an additional 25% charge.
Where a request involves travel, purchases, bookings or services provided by another business or supplier, these costs are separate from Lisa’s fee and will be explained before any commitment is made.
If the scope of a request changes after work has started, Lisa will let you know if this affects the price before carrying out the additional work.
4. Payment
Payment terms will be confirmed when the job is agreed.
For larger projects, Lisa may require 50% when the project is agreed and the remaining 50% when it is Sorted.
Third-party costs, deposits or purchases that Lisa needs to make on your behalf may need to be funded in advance.
Lisa is not required to commit to third-party expenditure using her own money.
5. Third-party costs
Lisa's fee is for Lisa's time, research, organisation and coordination.
Costs charged by hotels, restaurants, ticket providers, tradespeople, cleaners, transport providers, florists, venues and other suppliers are separate.
Where practical, you will pay the supplier directly.
6. Third-party suppliers
Sorted by Lisa may research, identify, contact or coordinate independent suppliers for you.
Those businesses remain responsible for the products or services they provide.
Where you contract directly with a supplier, its own prices, availability, cancellation policies, refund conditions and terms will apply.
Lisa will take reasonable care when researching and coordinating suppliers but cannot guarantee the performance or availability of an independent third party.
7. Bookings and availability
Bookings, prices and availability supplied by third parties can change.
Nothing is guaranteed until the relevant supplier has confirmed the booking.
If Lisa presents you with an option and its price or availability subsequently changes, Lisa will let you know wherever reasonably possible before proceeding.
8. Changes and cancellations
We understand that plans change.
If you change or cancel a job before Lisa has started work, tell her as soon as possible.
If work has already begun, you may be charged for work already carried out and for costs already incurred, subject always to your statutory consumer rights.
If your instructions change substantially after Lisa has started, additional work may be quoted separately.
Third-party bookings remain subject to the individual supplier's cancellation and refund conditions.
9. Your right to withdraw
If you are a consumer and agree to a service remotely — for example through the website, WhatsApp, telephone or email — you will normally have a statutory 14-calendar-day right of withdrawal from the service contract.
Many Sorted by Lisa requests need to start well before 14 days have passed.
If you want Lisa to begin during the withdrawal period, Lisa may therefore ask you to expressly confirm that you want the service to start immediately.
If you withdraw after expressly requesting that work begin during the withdrawal period, the applicable consumer-law rules concerning work already performed will apply.
Where the service has been fully performed after you expressly asked for work to start during the withdrawal period and acknowledged the consequence for your withdrawal right, the statutory right of withdrawal may cease.
Nothing in these Customer Terms removes or restricts any statutory consumer right you have.
10. Urgent and same-day requests
Lisa will always try to help, but urgent or same-day availability cannot be guaranteed.
Urgent and same-day work normally carries an additional 25% charge.
Lisa may decline a request if there is insufficient time to complete it properly or safely.
11. Out & About
Some jobs require Lisa to travel, collect something, attend somewhere or carry out an errand in person.
Out & About starts from €45 plus travel.
Any applicable travel or other significant external costs will be explained before Lisa proceeds where appropriate.
12. Information you give Lisa
To get something Sorted, Lisa relies on the information you provide.
Please make sure important information such as names, dates, addresses, deadlines, budgets, preferences and booking details is accurate.
Lisa cannot be responsible for problems caused by inaccurate, incomplete or late information supplied by the customer.
13. Professional advice
Sorted by Lisa provides organisation and coordination, not regulated professional advice.
Lisa does not provide legal, financial, immigration, medical or other regulated professional advice.
She can help research appropriate providers or organise appointments with relevant professionals.
14. Requests Lisa cannot accept
Lisa may decline work that is unlawful, unsafe, inappropriate, outside the scope of the service or which she reasonably believes she cannot complete properly.
15. If something goes wrong
If you're unhappy with something Sorted by Lisa has done, please contact Lisa as soon as possible and give her the opportunity to investigate and, where appropriate, put things right.
Email: [email protected]
WhatsApp / Phone: +34 640 81 69 96
Website: sortedbylisa.com
16. Privacy
Personal information provided to Sorted by Lisa will be handled in accordance with the Privacy Policy.
17. Business details
The legally required business identification and tax details will be added here once the final business setup has been confirmed.
