Privacy Policy

Last updated: 12 October 2026

Sorted by Lisa respects your privacy. This policy explains how personal information is handled when you visit sortedbylisa.com, contact Lisa, use SORTED Assistant or ask Lisa to organise something for you.

1. Who is responsible for your information?

Lisa Richards, trading as Sorted by Lisa, is the data controller responsible for the personal information used to manage enquiries and provide its services.

Business address:
Calle Sierra de Cazorla 3
Urb. Don Juan
Fase 4, Blq. 1, Attico B
Carvajal, Fuengirola
Málaga, 29640
Spain

For privacy questions or requests, contact:

Email: [email protected]
Phone / WhatsApp: +34 640 81 69 96
Website: https://sortedbylisa.com

2. Information collected

Depending on how you contact Lisa and what you need Sorted, information may include:

  • Your name, email address and telephone number.

  • Your business name, where relevant.

  • Your enquiry, messages and correspondence.

  • Addresses, dates, preferences, budgets and other details needed to organise your request.

  • Booking details, supplier correspondence, invoices and payment records.

  • Information about another person where necessary for a request you ask Lisa to organise.

  • Technical information associated with website and chat use, such as IP address, browser and device information, pages visited and interaction times.

Please provide only information relevant to your enquiry. If you provide another person’s details, make sure you are entitled to share them and that they understand why they are being provided.

Providing information is generally voluntary. However, Lisa may be unable to respond, arrange a booking or carry out an agreed request without the relevant contact and task details.

3. How information is used

Personal information is used to:

  • Answer questions and follow up enquiries.

  • Understand what you need Sorted.

  • Confirm the support available, scope and cost.

  • Research, organise, book and coordinate agreed requests.

  • Communicate with you and relevant suppliers.

  • Maintain customer, booking and financial records.

  • Understand website use and improve its content and usability through Google Analytics.

  • Resolve problems, manage complaints and protect the service against misuse.

Submitting an enquiry does not mean Lisa has accepted a job or confirmed a booking. Lisa confirms whether she can help and agrees the support and cost before starting.

4. Legal grounds for using information

Depending on the purpose, personal information is processed on the following grounds:

  • Taking steps at your request before entering a contract, or performing an agreed service.

  • Meeting legal obligations, including applicable accounting and tax requirements.

  • Legitimate interests in responding to general enquiries, maintaining appropriate business records, protecting the service and handling disputes, balanced against your rights.

  • Consent where required, including for optional analytics cookies or any separately agreed marketing.

Where processing relies on consent, you can withdraw it. Withdrawal does not affect processing lawfully carried out before that point.

5. Website chat and SORTED Assistant

The chat and enquiry service is provided through tawk.to. SORTED Assistant is Lisa’s AI-powered virtual assistant, not Lisa herself.

Chat messages and information you submit through chat forms may be stored in tawk.to, recorded in enquiry or contact records and made available to Lisa and authorised administrators. Chat transcripts and enquiry notifications may also be delivered by email.

To generate responses, AI Assist processes conversation information through its service providers. tawk.to lists OpenAI as a provider for AI Assist.

The assistant provides general information and helps visitors submit enquiries. Lisa reviews requests and decides whether she can help, the appropriate support and the price. The assistant does not make decisions producing legal or similarly significant effects about you.

Please do not enter passwords, payment-card details, identity documents or sensitive medical information into the chat. Contact Lisa directly if your request involves sensitive information so an appropriate way of handling it can be agreed.

You can also contact Lisa by email, telephone or WhatsApp.

Further information about tawk.to is available at:

https://www.tawk.to/privacy-policy/
https://www.tawk.to/data-protection/sub-processors/

6. Sharing information

Information may be shared with providers supporting website hosting, analytics, chat, email, communications, record keeping and other necessary business functions. These include:

  • Hostinger for website hosting and website features.

  • Google for Google Analytics.

  • tawk.to and its relevant providers for chat and AI Assist.

Where your agreed request requires a booking or supplier involvement, Lisa may share relevant information with that supplier—for example, a booking name, delivery address or contact number.

Independent suppliers may be responsible for their own use of your information. Their privacy notices apply to that processing.

Information may also be disclosed to professional advisers or public authorities where necessary and lawful.

7. International processing

Some service providers may process information outside the European Economic Area, including in the United States. Google and tawk.to provide information about international processing and transfer arrangements in their privacy and data-protection documentation.

Transfers requiring protection under applicable data-protection law must use an appropriate mechanism, such as an applicable adequacy decision or contractual safeguards.

You can contact Lisa for information about the arrangements relevant to your data and how to obtain details of applicable safeguards.

8. Cookies, Google Analytics and similar technologies

The website and chat service may use cookies or local storage to support functionality, remember preferences and maintain conversations.

Google Analytics is used to understand how visitors use the website and to improve its content and usability. It may process cookie identifiers, browser and device information and information about website activity, such as pages viewed and interactions.